Word from the CEO

One of the most important management instruments of Aqualectra is its Planning & Control cycle. Aqualectra applies the EFQM model of excellence for this purpose. The EFQM Excellence Model is a practical tool that can be used in a number of different ways:
• As a tool for Self-Assessment;
• As a way to Benchmark with other organizations;
• As a guide to identify areas of Improvement;
• As the basis for a common Vocabulary and a way of thinking;
• As a structure for the organization’s management system.

This planning process, aimed at the defined corporate objectives, is being executed, considering the different conditions as well as substantial facts and risks involved.

Corporate Governance and Public Governance principles are also important and relevant in this regard. Aqualectra recognizes and respects the role Governments, as shareholders as well as a public entity have to play within the deployment of policy within the company. Management considers it as well as its duty to sustain the Government, the Shareholders and the Supervisory Board as much as possible in this important task by complying completely and proactively through our planning & control cycle with all regulations, laws and incorporated internal procedures. Key words for Aqualectra in this regard are: transparency, disclosure and compliance.

For the above-mentioned reason, Aqualectra does have the need to continuously discuss the “way forward” in an early stage with the relevant stakeholders, in order to understand their needs, objectives and motives.

Management trusts that this business plan is a step towards a fruitful and positive discussion about the direction Aqualectra is heading in 2009 and forward.

On behalf of the Board of Managing Directors

A.C. Casperson

CEO Aqualectra