Is your question not listed below?
As a first time user, you need to register using your account number via mikuenta.aqualectra.com.
The owner of the account can provide access to someone else by registering them online as a guest. Once registered, this guest can obtain access to the account and see only information the owner has selected for view.
Once you are registered, you will get access to your current and old bills. The history however is 12-months.
Yes, you will be notified by e-mail. This e-mail will contain copy of the new bill.
Under normal circumstances you receive your bill by regular mail. If you are registered on the Mikuenta portal, you can select whether to go paperless. In this case you will receive your bill by e-mail in .pdf format.
Since the bill is included in the e-mail notification, you can save and print it just like any .pdf document.
There is a password reset procedure which is explained on the site. A reset e-mail is sent to the registered e-mail. When received the user can validate and change the password. Or you can call our Contact Center for further assistance ta 0800-0135
Your account number is on every bill. Once you are registered, this is not important anymore. All you need to remember is the e-mail address you registered with.
Choose forgot your password or click here and follow the steps.
Yes. There is a transaction summary, with a history of 12 months.
Yes, thru MiKuenta via www.aqualectra.com
You receive it on time every month and you can view and control your usage.
If you applied for MiKuenta, this is possible after 2 years.
There is a brochure with all the information how to read your bill. Click here.
Payments by bank or online banking (payments will take up to 3 days), via Pagafásil and Pagomátiko payment points and at the Aqualectra branches (no cash accepted).
Yes through online banking, but Aqualectra will receive the payment after 2 to 3 days.
On the date mentioned on the bill after “Paga promé ku:” is the date that your current bill is due. If you have a previous outstanding balance, this is already due by the time you receive the current bill.
This could be due to different reasons like visitors staying over, the hot weather or the malfunctioning of your appliances. You can always call our Contact Center for more information at 0800-0135.
This could be due to different reasons like visitors staying over or the hot weather. When there is a leakage of your pipe installation or toilet, you should check if your water meter is running fast. If this is the case close your main tap immediately and contact a plumber. You can always call our Contact Center for more information at 0800-0135.
Check your meter and take a note of the reading and date. Call our Contact Center at 0800-0135 to give them the information.
Please call our Contact Center at 0800-0135 for further assistance or register for MiKuenta via mikuenta.aqualectra.com to be able to view your bills online.
Register for MiKuenta via mikuenta.aqualectra.com.
Call our Contact Center at 0800-0135 for the possibilities or visit one of our branches, open from 8am-3.pm.
Bill has to be paid per account.
At our branches you have to fill out the green form with your ID, contract if it’s a rented place or official papers as owner. We have folders to explain the steps for a new connection for water and electricity or call our Contact Center at 0800-0135 for more information on the site.
At one of our branches you can fill out a disconnection form (pink). Hand this in with your ID, together with the position and number of your water and/or electricity meter.
If it’s a new connection 6 weeks, existent connection 5 days. You can always call or Contact Center at 0800-0135 or check the New Connection brochure on the site for more information
You should pay the total amount indicated on the Cut Off document (pink or green) that Aqualectra left behind for you.
Normally because you have due bills or you have been caught with theft or there is an unsafe situation. You can always call 0800-0135 for more information.
By paying the whole amount on the Cut Off document before 5 o’clock the same day , you will be connected the same day. You can always call 0800-0135 our Contact Center for more information.
You will be reconnected in the correspondent time after we receive your payment.
You have to call 0800-0135 for more information.
You have to open your main tap outside, this precaution is to avoid flooding or call our Contact Center at 0800-0135.
No, you will have to close the service at the existing property and open a new service at the new one at one of our branches.
Based on the available capacity for the connection for electricity.
The moment you finalize the connection, the deposit will be transfer to your balance. If you have no balance due, the total amount will be refunded, otherwise the due amount will be deducted.
All maintenance activities are mentioned on the homepage of our website. We also place ads in different newspapers a week in advance.
If your house has electricty partially or none at all, first take a look at your fuse box and see if all the fuse switches are up. If your house doesn’t have any water, take a look at the main tab outside and check if it isn’t closed. If you haven’t been able to resolve the issue yourself, you can call our Contact Center at 0800-0135 (24/7)…
Call our Contact Center at 0800-0135 (24/7) right away and try to safely keep people away from the area.
When the power goes out, first take a look at your fuse box and see if all the fuse switches are up. If the water stops running, take a look at the main tab outside and check if it isn’t closed. Please keep your personal safety in mind as delinquents might tamper with your utility services in order to access or do damage to your house…
Please check if the street light has a number and provide our Contact Center with the number and address where the street light is located.
More insight in your daily usage.
No, the tariffs are the same as the clients with postpaid meters but you become more conscious of your usage.
Maximum 1 month
It beeps to warn you that you have a low amount of KWh left on your Pagatinu meter (20 KWh or less). You should buy electricty at this point to recharge your meter.
We do not provide new card. Use the indicated combination on your Pagatinu Meter to get your serial number with which you can buy your electricity . For old meters its #4# and for new meters #100#
That means you got into a higher step of the tariff structure. And that you bought a bigger amount in the same month. Check our tariffs structure on the site.
Fill in a request (green) form at one of the Aqualectra branches.