Wednesday July 24th, 2019

How should I read the bill?

There is a brochure with all the information how to read your bill. Click here.
Wednesday July 24th, 2019

How do I pay my bill?

Payments by bank or online banking (payments will take up to 3 days), via Pagafásil and Pagomátiko payment points and at the Aqualectra branches (no cash […]
Wednesday July 24th, 2019

Can I pay my bill online?

Yes through online banking, but Aqualectra will receive the payment after 2 to 3 days.
Wednesday July 24th, 2019

When is my payment due?

On the date mentioned on the bill after “Paga promé ku:” is the date that your current bill is due. If you have a previous outstanding […]
Wednesday July 24th, 2019

My electricity bill is unusually high. What are the possible reasons for that?

This could be due to different reasons like visitors staying over, the hot weather or the malfunctioning of your appliances. You can always call our Contact […]
Wednesday July 24th, 2019

My water bill is unusually high. What are the possible reasons for that?

This could be due to different reasons like visitors staying over or the hot weather. When there is a leakage of your pipe installation or toilet, […]
Wednesday July 24th, 2019

It looks like my bill is incorrect. What should I do?

Check your meter and take a note of the reading and date. Call our Contact Center at 0800-0135 to give them the information.
Wednesday July 24th, 2019

I haven’t received my bill yet. How can I get it?

Please call our Contact Center at 0800-0135 for further assistance or register for MiKuenta via mikuenta.aqualectra.com to be able to view your bills online.
Wednesday July 24th, 2019

How do I check my billing history?

Register for MiKuenta via mikuenta.aqualectra.com.