At our branches you have to fill out the green form with your ID, contract if it’s a rented place or official papers as owner. We […]

At one of our branches you can fill out a disconnection form (pink). Hand this in with your ID, together with the position and number of […]

If it’s a new connection 6 weeks, existent connection 5 days. You can always call or Contact Center at 0800-0135 or check the New Connection brochure […]

2 days.

You should pay the total amount indicated on the Cut Off document (pink or green) that Aqualectra left behind for you.

Normally because you have due bills or you have been caught with theft or there is an unsafe situation. You can always call 0800-0135 for more […]

By paying the whole amount on the Cut Off document before 5 o’clock the same day , you will be connected the same day. You can […]

You will be reconnected in the correspondent time after we receive your payment.

You have to call 0800-0135 for more information.