Wednesday July 24th, 2019

How do I connect to a service?

At our branches you have to fill out the green form with your ID, contract if it’s a rented place or official papers as owner. We […]
Wednesday July 24th, 2019

How do I disconnect from a service?

At one of our branches you can fill out a disconnection form (pink). Hand this in with your ID, together with the position and number of […]
Wednesday July 24th, 2019

How long will it take to connect my service?

If it’s a new connection 6 weeks, existent connection 5 days. You can always call or Contact Center at 0800-0135 or check the New Connection brochure […]
Wednesday July 24th, 2019

How long will it take to disconnect my service?

2 days.
Wednesday July 24th, 2019

I have been disconnected from a service. What should I do to get reconnected?

You should pay the total amount indicated on the Cut Off document (pink or green) that Aqualectra left behind for you.
Wednesday July 24th, 2019

Why have I been disconnected from a service?

Normally because you have due bills or you have been caught with theft or there is an unsafe situation. You can always call 0800-0135 for more […]
Wednesday July 24th, 2019

How fast will my service be reconnected after making a payment?

By paying the whole amount on the Cut Off document before 5 o’clock the same day , you will be connected the same day. You can […]
Wednesday July 24th, 2019

What will happen if I didn’t make the payment to be reconnected on time?

You will be reconnected in the correspondent time after we receive your payment.
Wednesday July 24th, 2019

Why isn’t my power on, even though my service has already been reconnected?

You have to call 0800-0135 for more information.