July 24, 2019

First time user. How do I sign in?

As a first time user, you need to register using your account number via mikuenta.aqualectra.com.
July 24, 2019

The account was made under somebody else’s name. How can I get access to it / change the name?

The owner of the account can provide access to someone else by registering them online as a guest. Once registered, this guest can obtain access to […]
July 24, 2019

Where can I find and/or download copies of my old bills?

Once you are registered, you will get access to your current and old bills. The history however is 12-months.
July 24, 2019

Will I be notified when a new bill is send?

Yes, you will be notified by e-mail. This e-mail will contain copy of the new bill.
July 24, 2019

How do I view my current bill?

Under normal circumstances you receive your bill by regular mail. If you are registered on the Mikuenta portal, you can select whether to go paperless. In […]
July 24, 2019

How do I print or save a digital copy of my bill?

Since the bill is included in the e-mail notification, you can save and print it just like any .pdf document.
July 24, 2019

How do I reset my password?

There is a password reset procedure which is explained on the site. A reset e-mail is sent to the registered e-mail. When received the user can […]
July 24, 2019

I don’t remember my account number. What should I do?

Your account number is on every bill. Once you are registered, this is not important anymore. All you need to remember is the e-mail address you […]
July 24, 2019

I forgot my password. What should I do?

Choose forgot your password or click here and follow the steps.