Friday November 4th, 2022

Why are the exemptions of 2021 for people that receive a government pension (AOV) still not processed?

There is still no approval for 2021 from the Ministry of Finance.
Friday November 4th, 2022

Can I enter a payment arrangement for waste tax?

This is not possible at Aqualectra.
Friday November 4th, 2022

The person indicated in the letter did not live at the address during the specified period.

You can register this on Aqualectra’s website www.aqualectra.com by filling in the digital waste tax form and uploading the necessary documents.
Friday November 4th, 2022

I have an exemption letter, but on my invoice, I have an outstanding balance.

You can register this on Aqualectra’s website www.aqualectra.com by filling in the digital waste tax form and uploading the necessary documents.
Friday November 4th, 2022

I did not live at the address during the specified period.

You can register this on Aqualectra’s website www.aqualectra.com by filling in the digital waste tax form and uploading the necessary documents.
Friday November 4th, 2022

My contact details on the invoice are incorrect, how do I change them?

You can register this on Aqualectra’s website www.aqualectra.com by filling in the digital waste tax form.
Friday November 4th, 2022

I have a negative balance (with credit) for waste tax. How do I get a refund?

Aqualectra is well aware of customers with a negative balance. Aqualectra will start contacting these customers in January 2023.
Friday November 4th, 2022

I have paid my waste tax, but it was not processed on my invoice. Who should I contact and what do I need to submit as evidence?

You can register this on Aqualectra’s website www.aqualectra.com by filling in the digital waste tax form and uploading the necessary documents.
Friday November 4th, 2022

Where should I register if I want to submit a request for exemption?

People that either receive a pension from the government (AOV), or are the owner of an empty house, a house under construction, or a house with […]