Aqualectra’s rigorous protection system effectively mitigated the damage caused by a cyberattack

AQUALECTRA HAS ALMOST COMPLETELY RESTORED ALL OF ITS SERVICES

Willemstad, December 6, 2023 - As a component of its cyberattack protection system, Aqualectra recently had to disconnect all online connections to facilitate the restoration of its standard customer service. Aqualectra's technicians conducted essential analyses to ensure the attack had no adverse effects. Subsequently, Aqualectra has fully reinstated its services for customers and is in the final stages of restoring all internal systems essential for responsible daily operations. Utility companies worldwide face vulnerability to cyberattacks, and Aqualectra is no exception. Consider the incident in Sint Maarten, where it took over a year for the utility company to reinstate its services. Understanding the looming threat, Aqualectra has persistently worked on digital solutions to offer optimal protection. While some cyberattacks trigger immediate responses from the protection system, others are more intricate. In such cases, Aqualectra's systems are designed to autonomously disconnect from the cyber network, ensuring appropriate protection. Following this action, a comprehensive analysis ensues to confirm the absence of breaches or damage within Aqualectra's systems. Once verified, the systems and services are restored responsibly. It's crucial to highlight that none of the blackout incidents in Curaçao were linked to a cyberattack. Meanwhile, all customer service applications are operational again. Aqualectra's technicians have been working diligently, and almost all the company's systems are functioning normally again.

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