Wednesday July 24th, 2019

What are the benefits of using a prepaid (Pagatinu) meter?

More insight in your daily usage.
Wednesday July 24th, 2019

Do I pay less for electricity when using a Pagatinu meter?

No, the tariffs are the same as the clients with postpaid meters but you become more conscious of your usage.
Wednesday July 24th, 2019

How long will it take for the prepaid meter (Pagatinu) meter to get installed at my address?

Maximum 1 month
Wednesday July 24th, 2019

The Pagatinu display keeps beeping repeatedly. Why does it do this?

It beeps to warn you that you have a low amount of KWh left on your Pagatinu meter (20 KWh or less). You should buy electricty […]
Wednesday July 24th, 2019

I lost my Pagatinu card. How can I receive a new one?

We do not provide new card. Use the indicated combination on your Pagatinu Meter to get your serial number with which you can buy your electricity […]
Wednesday July 24th, 2019

Why did I receive less electricity (Kwh) while I paid the same amount of money?

That means you got into a higher step of the tariff structure. And that you bought a bigger amount in the same month. Check our tariffs […]
Wednesday July 24th, 2019

What steps do I need to take to have a prepaid meter (Pagatinu) meter connected to my house?

Fill in a request (green) form at one of the Aqualectra branches.
Wednesday July 24th, 2019

Where can I see if there is any maintenance planned?

All maintenance activities are mentioned on the homepage of our website. We also place ads in different newspapers a week in advance.
Wednesday July 24th, 2019

How do I report an interruption?

If your house has electricty partially or none at all, first take a look at your fuse box and see if all the fuse switches are […]